Feel free to email us, or contact us by mail:
Attn: Privacy Officer
1100 Sycamore St. Floor 3
Cincinnati, OH 45202
The Service Astronomer provides allows businesses (”Customers”) to obtain insights into event data through collection and transmission. When providing the Service, Astronomer acts as a service provider to these businesses or their advisors, consultants, or service providers; it does not have a direct relationship with the visitors of these websites. As a service provider, Astronomer may have access to information that has been generated when an individual visits the website of a Astronomer Customer or a customer of a Astronomer Customer. Astronomer has no direct relationship with that individual.
”Customer User Data” may include, without limitation, information about the identity of Customer’s users (such as name, postal address, e-mail address, IP address and phone number), as well as information about the pages that users visit and the features that they use, and the actions that they take while using the Customer’s website, service, or application. Astronomer may store this data in connection with providing the Service to the You, or at Your direction.
A Customer may use the Service for his/her own purpose, or on behalf of his/her employer. Our Customers upload Customer User Data onto our Service through Providers. Astronomer has no control over what information is uploaded. A ”Data Subject” is defined as a user of a website for which the Customer wishes to obtain usage data and analysis. Astronomer is not responsible for any information that a Data Subject submits to our Customers, each of which may have its own policies regarding the collection and use of information. If you are a Data Subject, We recommend that you review the policies of our Customers through whom your information may be collected and uploaded on our Service, just to be safe.
While using Astronomer, We will ask you to provide us with specific personal identifying information in order to provide the Services, contact you, and to set up your personal account (”Personal Identifying Information” or ”PII”). You can always refuse to disclose PII, but in doing so, you may limit Our ability to successfully deliver the Service. PII may include, but is not limited to, your name, phone number, credit card number, or other billing information, email address, and postal addresses.
We may also collect information during your visit to an Astronomer website through Our automatic data collection tools, which We cover below. These tools collect certain standard information that your browser sends to our website, and We use this information to understand what We are doing well, what We need to work on, and how We can further customize the experience for You.
Currently, Astronomer uses PII in a number of ways, including, but not limited to, the following: (i) to provide many aspects of the Services, including updates, improvements, and individualized customization ; (ii) to complete and expedite any issues or request customers may have; (iii) to predict and understand customer usage and needs; (iv) to communicate with customers regarding product updates, announcements, changes, and other offerings from Astronomer; and (v) to work to prevent, contain, and investigate any unauthorized or illegal usage of the Service.
When you purchase our Services, We will collect personal information from you in order to setup your account and complete payment. This information will likely include, but not be limited to, name, email address, billing address, credit card information, telephone number, and any other information required to start the Services. While We do not store your payment info (except for the the last four (4) digits of your credit card for verification), Our payment processor will store and process Your billing information.
On Our Site, you have the opportunity to provide us with your contact information in order to receive periodic updates and newsletters about Astronomer and its Services. We may use third-party communication software to send these emails, but We will never disclose or sell your contact information to anyone without your consent. The services We use are designed specifically for managing large email campaigns, and these third-party services have no use for your contact info beyond Our use.
As We do not provide Our Services to anyone under the age of 13, We similarly do not collect PII from anyone under the age of 13. If We find that We do have PII from someone under the age of 13, We will take immediate action to remove such data and stop usage on that account.
Often times, our greatest marketing tool is You, the customer. So, when our customers give us good reviews, We kindly ask if We can display the good word on our website. In doing so, We display that customer’s name and a brief quote. It We display one of your testimonials and you wish to have your comment edited or deleted, simply email us.
Security is as important to us as it is to you. We take the security of your PII very seriously, but no system is 100% secure. While We do our best to keep everything secure, We cannot guarantee the absolute security of your information. However, rest assured that We follow industry best practices when it comes to the transmission and submission of your data, and everyone on our team is aware of and practices these security measures.
Like everyone else, We need to advertise our Service. In order to do so, We use some third-party advertising services that collect non-personally identifying information using cookies (and the other tools mentioned above). From your web browsing patterns (and other non-specific, non-identifying information), We are better able to create targeted advertising campaigns. If you want to opt out of any of these data collecting protocols, please let us know via email (you may still receive ads from us though - the opt-out only applies to data collection).
Additionally, We may use aggregated, de-identified data to show larger trends in the use and delivery of Our Services. No PII is ever disclosed in the process.
Astronomer actively collects information through the use of ”cookies” and ”local storage.” Both are extremely common, and they are used by the vast majority of websites. Simply put, these tools are small files saved by your web browser when you visit a website. We use these to observe usage patterns and traffic on our Site, and subsequently link the appropriate cookies to your PII and account in order to optimize your customer experience. When visiting your site, your browser may alert you to our usage of cookies or local storage. While our usage of these tools is normal, you can always set your browser setting to limit their usage. Know, however, if you limit the cookie or local storage functionality on your browser, you may not be able to use all of features of the Services and reap the full benefit of our Site.
Another tracking technology that We employ is the Web Beacon (a.k.a. web bugs or clear gifs). These tools help us manage and observe our content (think our awesome blog posts), track email campaigns, and other communications, and optimize the way We present content. Like cookies, these tools can be linked to PII in order to provide even further customization and specificity.
Like a true astronomer, Astronomer’s servers are always observing. When someone comes onto our Site, regardless of their account status with us, our servers automatically record certain information about how that user interacts with our Site - this is known as ”Log Data.” Log Data is a broad category of data, but it can include, but is not limited to: (i) browser type; (ii) operating system; (iii) Internet Protocol address; (iv) pages viewed and duration of viewing; (v) features and functionalities used; and (vi) links clicked. Again, We and our affiliates use and analyze this data in order better our Services and product for you.
To be clear - Astronomer does not sell any of its users’ Personal Identifying Information without express consent - selling user information is not in our business model. We only disclose your PII in limited circumstance, and under this Policy, these are the circumstances under which you consent to us disclosing your PII: (i) to comply with any and all laws, regulations, or judicial orders or directives, (ii) to third-party providers and services necessary for the delivery and ongoing maintenance of the Services; (iii) to complete any corporate reorganization, acquisition, or merger, or sale of Astronomer’s assets.
We are not the mafia - We will cooperate with and disclose information to law enforcement, courts, and private parties acting under the discretion of the law. Whether for the purpose of preventing illegal activity or defending claims brought against us, Astronomer will disclose PII as needed and/or ordered in each such case. Furthermore, We reserve the right to disclose PII in order to avoid any harm to ourselves, You, or the public.
From time to time, We may use third-party platforms or services in order to deliver, maintain, or update Astronomer’s Services and software. As such, it follows logically that We may need to disclose some of your PII to these third-party providers in order for our systems to work proper for you. If We do disclose your PII, don’t worry - it will always been in accordance with this Policy.
There is a chance that We may need to disclose your information due to some sort of transfer of our business or corporate restructuring, including, but not limited to, acquisitions, mergers, consolidations, or bankruptcy. If this happens, We will ensure that the successor to Astronomer handles your PII in accordance with this Policy. If any big change occurs, We will let you know how that will affect your information and privacy, and if you have steps you can or should be taking.
Astronomer has no direct relationship with the individuals whose personal data is contained within the Customer User Data processed by our Service. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate personal data provided by our Customers should direct their query to Astronomer’s Customer. If the Customer requests Astronomer to remove or modify the data, We will respond to their request within 30 days. You may also contact us if you have additional questions or concerns.
Every Astronomer customer or account holder can login to the secure gateway in order to review, update, manage, or delete their PII. Keep in mind that if you delete information, it may limit our ability to provide the Service, and if you delete all of your information, We may deactivate the account entirely. In some cases, We may need to archive or save some of your data to comply with the laws and regulations. As always, We will try to oblige any requests you make regarding your data; however, Astronomer may deny requests in the event that request is overly burdensome on our business, compromises the security or safety of other customers’ data, or is against the law.
Some Internet browsers have incorporated ”Do Not Track” features (”DNT”). DNT is a way for users to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or online services. When turned on, these features send a signal or preference (the ”DNT Signal”) to the web sites you visit indicating that you do not wish to be tracked. We do not currently respond to the browser DNT signals on our Site or Services, or on third-party websites or online services where We provide advertisements, content, or are otherwise able to collect information.
The internet is huge, so there’s a chance that your information could, at some point, be stored on or viewed on servers, networks, or computers outside of Your present jurisdiction (read: different state or country). The privacy laws in that jurisdiction may be different than those in yours. For our international clients, know that Astronomer will transfer your PII to the United States.