Privacy Policy

Effective: October 2, 2015

 

Abstract

We respect privacy and only share personal information when required to provide our services to our customers (e.g. payment processing). Personal information is not a monetization channel for us. We may, however, aggregate your user information that you provide to us or that we collect from third parties and use it to learn and share what we have learned about analytics, but all information will be de-identified. If you think our abstract is inconsistent with our policy, let us know. Astronomer, Inc. (“Astronomer”, “we”, “us”, “our”) provides this “Privacy Policy” to inform our users of our policies and procedures regarding the collection, use and disclosure of personally identifiable information that we receive when they visit and use the Astronomer.io site and any websites owned by Astronomer (collectively, the “Sites”), and when they use any of Astronomer’s services. For ease of reading in this Privacy Policy, the Sites and our services are collectively referred to as the “Service(s).” This Privacy Policy applies only to information that you provide to us when you use the Sites or Service.

Astronomer’s Service and Customer User Data

The Service allows businesses (“Customers") to obtain insights into event data through collection and transmission. When providing the Service, Astronomer acts as a service provider to these businesses or their advisors, consultants or service providers; it does not have a direct relationship with the visitors of these websites. As a service provider, Astronomer may have access to information that has been generated when an individual visits the website of a Astronomer Customer or a customer of a Astronomer Customer. Astronomer has no direct relationship with that individual. Customer User Data may include, without limitation, information about the identity of Customer’s users (such as name, postal address, e-mail address, IP address and phone number), as well as information about the pages that users visit and the features that they use, and the actions that they take while using the Customers website, service or application. The Service allows Customers the ability to pass Customer User Data into Service. Astronomer may also store this data. Astronomer does not inspect the Customer User Data that it collects, and collects such information automatically under the direction of its Customers when providing our Service. Third party service providers (“Providers”) who work with us have their own policies regarding the collection and use of your information. This Privacy Policy does not apply to websites, applications, or services that display or link to different privacy statements. We recommend that you review the policies of the Providers through whom your information may be collected and submitted to us. We are not responsible for our Provider’s privacy policies or actions with respect to Customer User Data. The use of Customer User Data provided by our Customers in connection with our Services is subject to any written agreement between Astronomer and Customer.

Data Subject Information

A Customer may use the Service for his/her own purpose, or on behalf of his/her employer. Using the tools available through the Service, the Customer can perform analyses of the use of websites in the custody or control of that Customer, or with respect to which the Customer is providing services to a third party. Our Customers upload Customer User Data onto our Service through Providers. Astronomer has no control over what information is uploaded. “Data Subject” is defined as a user of a website for which the Customer wishes to obtain analysis of the usage patterns of the users of that website. Astronomer is not responsible for any information that a Data Subject submits to our Customers, each of which may have its own policies regarding the collection and use of information. If you are a Data Subject, we recommend that you review the policies of our Customers through whom your information may be collected and uploaded on our Service.

Collection of Personally Identifying Information

In the course of your use of the Services, you may provide us with certain personally identifying information that can be used to provide you the Service, to identify and contact you, and to set up and administer your account (“Personally Identifying Information” or “PII”). PII may include, but is not limited to, your name, phone number, credit card or other billing information, email address, and postal addresses. You may at any time refuse to provide the PII that we request; however, this may limit our ability to provide the Services to you.

How We Use Personally Identifying Information

PII is used for the following purposes: (i) to provide, administer and improve our Services, (ii) to better understand your needs and interests, (iii) to fulfill requests you may make, (iv) to personalize your experience, (v) to provide Service announcements, (vi) to provide you with further information and offers from Astronomer or our affiliates, and (vii) protect, investigate and deter against fraudulent, harmful, unauthorized or illegal activity. We appreciate that the language above is a pretty high level description – so below we explain in more detail where we collect information and how we use the information that we collect.

Website Visitors

Like many websites, we collect certain information through the use of “cookies,” which are small text files that are saved by your browser when you access our Site. We may use both session cookies and persistent cookies to identify that you’ve logged in to the Site and to tell us how and when you interact with our Site. We may also use cookies to monitor aggregate usage and web traffic routing on our Site and to customize and improve our Service. We may link this information to your user account. Unlike persistent cookies, session cookies are deleted when you log off from the Site and close your browser. Although most browsers automatically accept cookies, you can change your browser options to stop automatically accepting cookies or to prompt you before accepting cookies. Please note, however, that if you don’t accept cookies, you may not be able to access all portions or features of the Service. We may also use cookies in connection with third party services to run analytics on our Site; such cookies may collect PII about users. We may employ and/or our third party tracking utility company may employ software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our Site by informing us what content is effective. These gifs (or other tracking technology) may be included in or associated with e-mails or other communications that you receive from us (or our partners) in order to help us track your response and interests and to deliver you relevant content and services. We may tie information gathered by clear gifs or other tracking technology to PII. Our servers may automatically record certain information about how a person uses our Site (we refer to this information as “Log Data”), including both account holders and non-account holders. Log Data may include information such as a user’s Internet Protocol (IP) address, device and browser type, operating system, the pages or features of our Site to which a user browsed and the time spent on those pages or features, the frequency with which the Site is used by a user, search terms, the links on our Site that a user clicked on or used, and other statistics. We use this information to administer the Service and we analyze (and may engage third parties to analyze) this information to improve and enhance the Service by expanding its features and functionality and tailoring it to our users’ needs and preferences.

Behavioral Targeting / Re-targeting

We may partner with a third party ad network to either display advertising on our Site or to manage our advertising on other sites. Our ad network partner may use cookies and Web beacons to collect non-personally identifiable information about your activities on our Site and other Web sites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by notifying Astronomer via email. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

Purchase Information

If you purchase subscriptions to our Service from our Site, we request that you provide your name, email address, billing address, credit card information, telephone number and other information necessary to open your account and complete the transaction. We do not collect or store your full credit card information (although we may store the last four digits for verification purposes). Our credit card processing service Customer will collect and store full payment card information from you to pay for your Service.

Children

Because the nature of our Service does not appeal to children under the age of 13, Astronomer does not knowingly acquire or receive PII from children under 13. If we later learn that any user of our Service is under the age of 13, we will take appropriate steps to remove that user’s information from our account database and will restrict that individual from future access to the Service.

Testimonials

We display personal testimonials of satisfied customers on our Site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, please contact us with written notification via email. If you provide us with comments or feedback we may collect your name and e-mail address, as well as any other content included in the e-mail to send you a reply and improve our Service.

Social Media Widgets

Our Site may include social media features, such as the Facebook “like” button and widgets, such as the “share this” button. These features may collect your PII and track your use of the Site. These social media features are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the company providing such functionality.

Mailing List Information

You may choose to submit your email address or other contact information via our Site. We may use this information to send you news about Astronomer-related services, products or promotions. We may use one or more service Customers to administer these messages, but we do not share your email address with spammers or any other third parties without your permission. We will give you the ability to opt out of marketing-related e-mails by logging in and changing your account settings or by clicking on a link at the bottom of each such e-mail. In some of our communications, we use tracking means, such as a “click-through URL” linked to content on the Site. We track this data to help us measure the effectiveness of our customer communications.

Aggregate Information

Astronomer may collect and analyze non-PII information about the performance of its Service. From time to time, Astronomer may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its Service.

Disclosure to Third Parties

We do not share or sell the Personally Identifying Information that you provide us with other organizations without your express consent. Under this Privacy Policy you hereby consent to sharing under the following circumstances: Service Customers. We may employ third party companies and individuals to administer and provide the Service on our behalf, (including, without limitation, bill and credit card payment processing, maintenance, administration, support, hosting and database management services). These third parties may have access to your PII only to perform these tasks on our behalf in accordance with this Privacy Policy and are obligated not to disclose or use it for any other purpose. Compliance with Laws and Law Enforcement; Protection and Safety. Astronomer may disclose information about you to government or law enforcement officials or private parties as required by law, and disclose and use such information as we believe reasonably necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect the safety of the public or any person, or to prevent or stop any activity we may consider to be, or to pose a risk of being, illegal, unethical, unauthorized or harmful. Business Transfers. Astronomer may sell, transfer or otherwise share some or all of its business or assets, including your personal information, in connection with a business deal (or potential business deal) such as a merger, consolidation, acquisition, reorganization or sale of assets or in the event of bankruptcy, in which case we will require the recipient to honor this Privacy Policy. You acknowledge that such transfers may occur and that any acquirer or successor of Astronomer or its assets may continue to use your personal information as set forth in this Privacy Policy. You will be notified via email and/or a prominent notice on our Site or Service of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Changing or Deleting Your Information

All Astronomer account holders may review, update, correct or delete the PII in their registration profile by logging into their account. Removing your information may limit our ability to provide the Service to you. If you completely delete all such information, your account will be deactivated and you will lose access to the Service. You may also contact us directly to accomplish the foregoing or if you have additional requests or questions. We’ll take reasonable steps to provide, modify or delete your information as soon as is practicable, but some information may remain in archived/backup copies for our records or as otherwise required by law. We may limit or reject your request in certain cases, including without limitation where the burden or expense of providing access would be disproportionate to the risks to your privacy in the case in question, where the rights of other persons would be violated, or as required by law. We will respond to all requests within 30 days.

Access to Data Controlled by our Customers

Astronomer has no direct relationship with the individuals whose personal data is contained within the Customer User Data processed by our Service. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate personal data provided by our Customers should direct their query to Astronomer’s Customer. If the Customer requests Astronomer to remove or modify the data, we will respond to their request within 30 days. You may also contact us if you have additional questions or concerns.

Security

The security of your PII is important to us. We follow generally accepted industry standards to protect the PII submitted to us, both during transmission and once we receive it. Each of our employees is aware of our security policies, and your information is only available to those employees who need it to perform their jobs. No method of transmission over the Internet using industry standard technology is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

Do Not Track Notice

Some Internet browsers have incorporated "Do Not Track" features (“DNT”). DNT is a way for users to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or online services. When turned on, these features send a signal or preference (the "DNT Signal") to the web sites you visit indicating that you do not wish to be tracked. We do not currently respond to the browser DNT signals on our Site or Services, or on third-party websites or online services where we provide advertisements, content, or are otherwise able to collect information.

International Transfer

Your information may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside the United States and choose to provide information to Astronomer, please be advised that we transfer PII to the United States and process it there.

Links to Other Sites and Services

The Service may contain links to other websites and services. The fact that we link to a website or service is not an endorsement, authorization or representation that we are affiliated with that third party. We do not exercise control over third party websites or services, and are not responsible for their actions. Other websites and services follow different rules regarding the use or disclosure of the PII you submit to them. We encourage you to read the privacy policies or statements of the other websites you visit and services you use.

Voluntary Public Disclosure of Personal Information

We may make available on our Site, or link to, certain opportunities for our members and other users to share information online (e.g., on message boards, in chat areas, in file uploads, through events, etc.). Please be aware that whenever you voluntarily disclose personal information online, that information becomes public and can be collected and used by others. We have no control over, and take no responsibility for, the use, storage or dissemination of such publicly-disclosed personal information. By posting personal information online in public forums, you may receive unsolicited messages from other parties.

Changes to Privacy Policy

We reserve the right to modify this Privacy Policy at any time. We encourage you to periodically review this page for the latest information on our privacy practices.
Feel free to email us, or contact us by mail:

Astronomer, Inc
Attn: Privacy Officer 1417 Main St
Cincinnati, OH 45202

Questions

If you have any questions or concerns at all about our Privacy Policy or see anywhere we can improve our documentation, feel free to email us.